SECURITY AND PRIVACY
The personal information requested under the order are collected and processed in order to meet the expressed requirements of the customer and will not under any circumstances and no license to third parties. In no way will be disclosed personal information which could enable the identification of our users. Nuova Idea guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code referred to in Legislative Decree 196 dated 30.06.03. ‘s e-mail address is used to verify the user’s identity, the veracity of the information entered, as well as to send you information and updates related to services. The e-mail address is also used to send information about promotions or special programs reserved for customers. The other information about the user are then used to provide a more personalized service. The customer, at all times have the right to withdraw consent to the processing of personal data by written notice. Complaints Any complaint must be addressed to Nuova Idea – via Netro 17 – 10143 Torino (Italia) or firstname.lastname@example.org. Reads applicable The contract of sale between the customer and Nuova Idea is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, the territorial competence is exclusively that of the Court of Turin.
Pursuant to .D.Lgs 206/2005 , if the customer is a natural person who buys goods for purposes not related to his professional activity, and therefore the purchase by indicating the tax code and not the number of VAT, is entitled to withdraw from the purchase contract within 10 working days from the date of receipt of goods. To exercise the right of withdrawal is essential to have kept the receipt and it is absolutely necessary to make it together with the merchandise . You will not issue refunds without the return receipt. In case of loss of the sales receipt, in very exceptional cases, you can take advantage of the right of withdrawal, it will not be possible to administratively issue the refund of the amount spent: will recognize the customer a gift certificate of equal value to use for future purchases. It accept the return of any item in perfect condition, undamaged and returned in its original packaging, accessories, guarantees and all that originally contained. The shipment until we have received in our laboratories. warehouses is entirely at the customer’s responsibility. Not liable for any damages, loss or theft during transport and returned shipments not insured. The transportation cost for the returned products is the sole responsibility of the customer. The right of withdrawal does not apply to products customized or personalized, DVD, CD-Rom, supplements, shampoos, in general, to all products sealed once opened and perishable goods or that change quickly. Procedure for exercise of the right of withdrawal Send the request for withdrawal through letter A / R within 10 working days from receipt of goods, to:
via Netro 17
10143 Torino Italia
In the letter asking you to exercise the right of withdrawal is necessary to indicate details of a bank account or post office to make the refund of the amount due (complete IBAN and name of account holder current). should be avoided attaching labels, written or tape directly on the original packaging of the product to be returned. Within 15 days from the date of receipt of the returned goods (not before receipt of the goods), Nuova Idea refund to the client, by bank transfer or PayPal, the amount paid to the exclusion of incidental expenses (fixed contribution postage of mark and fee if due). Upon arrival at the warehouse, the product will be inspected for any damages not caused by transport. The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Nuova Idea finds: – the lack of external and / or internal packaging; – the ‘integral elements of the product (accessories, manuals, parts …) – the product is damaged for causes other than its transport.